Thursday, June 30, 2011

Google+

Can Google really pull off something decent in the social media space?  After the fiasco with Wave I'm not sure what to expect.  However, I'm so boooored with Facebook these days I think anything different may be good and from what I can see of the features Google+ will be putting forward I think its worth a close look.

It even seems like some of the features have crept up on my blogs already.  I just noticed that the Google+ is now part of the share widget on my blogspot hosted sites. I like the fact that this is already in place.  Now I just to wait for the sign ups to start after the field trials are over.


Sunday, June 26, 2011

Sky Venture - Round II

Some footage of my second visit to SkyVenture in Laval.  Had a great time with everyone.  Look for Joey's spin in the first clip and Shawn's bomb in the second clip.



Friday, June 10, 2011

Seeing through a claim

So Nancie and I were horrified when a certain company's product that we applied to our pets actually ruined our less than four month old couches.  What is worst is that the documentation that came with the product made no mention of this possible side effect.  Nancie had the good sense of calling them to let them know what had happened, ask why there isn't mention of this potential problem in their documentation, and to see if they could do anything to help us out.  The representative at the company told Nancie that we could file a claim.  What follows is the email exchange I had with the representative afterwards.  I am only posting my side of the correspondence and have made some slight modifications to the text respect confidentiality clauses.

Initial email to confirm my understanding of the procedure we were asked to follow.   This is after having the specialist from the repair shop over to do his initial assessment.


Sent: 05/30/2011 07:17 PM
Dear Ms. Smith,

I am contacting you with an update regarding our upcoming claim for damages to our new leather sofa and love seat caused by coming into contact with our two dogs after having been treated with your company's product. I beleive that you have had phone conversation with my partner, copied here, on May 17 regarding how we should be proceeding with our claim submission.

As instructed we have contacted a repair service to request an estimate and have had a preliminary visit by one of their specialists to asses the damages. The specialist has assured us that he will be able to provide us with a final estimate at some point in the coming week after having verified the availability and cost of parts. Please note that we have already disbursed $142.41 in fees for this visit. These fees will be applicable towards the cost of the repair should we proceed with it.

We hope that you will find the steps we have taken to date to be satisfactory and in line with your expectations of how we should be handling the claim. Please let us know if we are missing anything needed for a quick resolution to this unfortunate incident.

kind regards,
Paul Fournier

Damon Horowitz calls for a "moral operating system"

I really like the way Horowitz is calling for a focus on basic philosophy as a means of guiding our decisions on how we should use our new technologies.   This talk ties in nicely with a piece in the New Yorker I heard about through the latest Common Sense podcast from Dan Carlin. The article quotes a crypto-mathematician, Bill Binney, who developed software called ThinThread used by the US security services as deeply regretting his involvement. I wonder if a better understanding of basic philosophy would of helped him make better decisions...